Privacy & Terms
Privacy Policy
At Alem Moving & Delivery Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Statement explains how we collect, use, and safeguard the information you provide when using our services.
Information We Collect
We may collect personal information such as your name, contact details, address, payment information, and details about your move or delivery requirements. This information is collected when you request a quote, schedule a service, or communicate with us.
How We Use Your Information
Your information is used solely to provide, manage, and improve our moving and delivery services. This includes scheduling, billing, customer support, and communicating important updates related to your service.
Data Sharing
We do not sell or rent your personal information to third parties. We may share information with trusted service partners only as necessary to complete your service (e.g., subcontractors) and as required by law.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse.
Your Rights
You have the right to access, update, or request deletion of your personal information. For any inquiries or requests regarding your data, please contact us at [contact email or phone].
Changes to This Privacy Statement
We may update this Privacy Statement from time to time. Any changes will be posted on our website and effective immediately upon posting.
Terms of Use
Welcome to Alem Moving & Delivery Solutions. By using our moving and delivery services, you agree to the following terms and conditions:
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Service Agreement
Alem Moving & Delivery Solutions agrees to provide moving and delivery services as outlined in the service contract or quote. Services will be performed with reasonable care and professionalism. -
Scheduling and Cancellations
Appointments must be scheduled in advance. Cancellation or rescheduling requests should be made at least 24 hours prior to the scheduled service. -
Pricing and Payment
All prices are based on the scope of work agreed upon at booking. Additional charges may apply for extra services, heavy items, or extended labor/time. Payment is due upon completion of service unless otherwise agreed. -
Refund Policy
We collect payment only after your move is completed, so no refunds are issued for completed jobs.
A $50 booking fee is required to reserve your moving date. This fee is only refunded if Alem Moving & Delivery Solutions LLC is unable to complete your move due to reasons within our control. -
Customer Responsibilities
Customers must ensure all items to be moved or delivered are ready and accessible at the scheduled time. Customers are responsible for packing fragile items unless full packing services are requested. -
Liability and Insurance
Alem Moving & Delivery Solutions takes care to handle all items safely. However, we are not liable for damage resulting from pre-existing conditions or improper packing. Additional insurance options may be available upon request. -
Damages and Claims
Any claims for damage or loss must be reported immediately upon service completion. Alem Moving & Delivery Solutions will review and investigate claims in good faith. -
Junk Removal
For junk removal services, customers must ensure that all items to be hauled are legal to dispose of. Alem Moving & Delivery Solutions reserves the right to refuse hazardous or prohibited materials. -
Heavy Item Handling
Specialized equipment and procedures are used for heavy or oversized items. Customers must disclose such items at booking to ensure proper preparation and pricing. -
Force Majeure
Alem Moving & Delivery Solutions is not responsible for delays or inability to perform services due to events beyond our control, including natural disasters, accidents, or traffic conditions. -
Governing Law
These terms are governed by the laws of the jurisdiction in which Alem Moving & Delivery Solutions operates.